Robinson Lighting strives to provide customers with the best customer experience in store, and online, and works
to provide a hassle-free return policy.
Products may be returned under the following conditions:
Within 90 days
Not installed (no cut wires)
Resalable condition/no missing parts
* Returns must be approved and may be subject to a restocking fee up to 20%
* We cannot accept returns on products marked Final Sale
* Custom orders are non-refundable.
Returning Online Orders
If your return satisfies the above requirements, please email [email protected] to obtain approval for
return. You can return items in store to our Winnipeg or Kelowna showroom, or ship return, however shipping costs
must be covered by customer and a tracking number must be provided to [email protected]. The customer is
responsible for the returned merchandise until it is received by our warehouse staff.
Once a return is reviewed and approved, a refund will be issued at the original price.
Items received as damaged or defective, along with other discrepancies, must be reported to
[email protected] or either branch within 14 days after purchase.